We generate evidence to inform our work, including diverse perspectives from across sectors and geographies so that the solutions we develop respond to the needs of all internet users.
We use a human-centered approach and design thinking to develop and rapidly prototype solutions to tech challenges, making sure we have the right mix of expertise and experience at the table. The solutions we develop are effective, practical and built upon sound evidence.
Together with our partners, we work to make sure the companies and governments that take part in the Lab follow up with action. And we get these solutions into the hands of others with the power to act. All our materials and processes are openly available for anyone to use, adapt and adopt.
We are human
Everything we do is to make the internet a better place for people. That’s why a human-centered approach and design thinking is at the heart of our work. We recognise people have wildly different experiences online and we make sure that the voices too often left out of debates and decision-making are listened to and shape technology that works better for everyone.
We are open
Good technology policy isn’t built in silos. To solve the biggest tech challenges of our time, we need to harness the collective expertise of people with a range of skill sets and from a diversity of backgrounds, including from government, the private sector, and those using technology. We have a bias towards inclusion and we share our processes, deliberations and outputs openly — and we encourage feedback to help make us better.
We are solutions-focused
The problems we take on are difficult — that’s the point. But they’re not impossible. We believe that the right mix of people with the space to experiment and innovate can deliver concrete, practical solutions to the most thorny tech challenges. We help governments and tech platforms find solutions that can improve online life for billions of people. That’s the scale of our ambition.